Legal
Booking Policy
Rules for scheduling, attending, and cancelling trainer sessions on YOG.
Version 1.0 · Published 12 June 2026 · Document type: BOOKING_POLICY
1. Scheduling
Members book available slots shown in real time based on trainer calendars. Confirmation requires successful payment or wallet debit.
2. Attendance
Arrive on time with appropriate attire and health readiness. Trainers may refuse service if safety concerns exist.
3. Cancellation windows
Each listing displays cancellation rules. Standard window is 24 hours unless otherwise stated. Late cancellations may incur fees retained by the trainer per payout rules.
4. Rescheduling
Reschedule through the app when slots are available. Repeated no-shows may limit future bookings.
5. Disputes
Contact support within 48 hours of a session dispute with booking ID and evidence. YOG may mediate but does not guarantee outcomes between independent providers and members.